How long does it take to process and ship my order?

If your item is ready-to-ship, it will be dispatched within a week. Expedited shipping options are available at checkout.

What shipping carriers do you use?

We primarily use FedEx for secure and reliable delivery, but depending on your location, we may also ship with DHL or UPS.

How long does delivery take?

- Domestic orders (if available in your city) can arrive in 1-2 days, with an option for pick-up.
- International shipping times vary by location and carrier.

Do you offer free shipping?

Yes, we offer free shipping worldwide on all orders.

Will I have to pay customs duties or import taxes?

Customs fees and import taxes are not included and must be handled by the customer based on their country’s regulations.

How can I track my order?

You can track your order via our WhatsApp chat channel or by contacting us for updates.

What if my package is lost or delayed?

We take full responsibility for lost shipments and will resolve any issues. For unforeseen delays, please contact us, and we’ll keep you informed.

Can I return my order if I don’t want it?

Yes! If you don’t want the piece, you can return it within 7 days, and we will issue a return shipping label.

What are the conditions for returns?

- The item must be unworn, in its original packaging, and returned within 7 working days.

- Refunds will be processed once the item is received and inspected.

Can I request a replacement?

Yes! If your jewelry qualifies under our 2-year warranty, you can request a replacement by providing a valid reason.

How long does it take to receive a refund?

Once we receive your return, refunds are processed within X business days.

What materials do you use in your jewelry?

We use:

- 18K & 14K Solid Gold – High-quality, durable, and long-lasting.

- Gold Vermeil – 18K gold plating over 925 sterling silver.

- Natural Diamonds – Ethically sourced, SI clarity or higher.

- Precious Gemstones – Including natural sapphires.

How should I care for my jewelry?

- Clean with warm water, mild soap, and a soft brush.

- Store in a dry, sealed pouch to prevent scratches.

- Avoid harsh chemicals, perfumes, and excessive moisture.

- What makes your FREY pieces different?

Our FREY collection features 18K gold plating with a thick 3-micron layer, ensuring tarnish resistance and long-lasting shine.

Are your diamonds certified?

All our diamonds are 100% natural and ethically sourced. If you require additional certification, we offer HRD Certification upon request.

How do I request an HRD certificate?

Simply add “HRD Certification” as a separate product at checkout. The certification process takes up to 3 weeks and incurs an additional fee.

Do you manufacture your own jewelry?

Yes! Unlike most jewelry brands, we are the manufacturers. We produce everything in-house using a Factory to Cart model, which eliminates unnecessary markups and ensures that you get high-quality jewelry at a fair price. By overseeing the entire production process, we maintain full control over craftsmanship, ethical sourcing, and quality assurance.

Can I customize a piece?

Currently, we do not offer custom jewelry designs, but our collections are carefully curated to provide timeless, versatile pieces that fit every style. However, if you are looking to repurpose or redesign an existing piece of jewelry, feel free to reach out, and we can explore potential options.

Do you offer a warranty on your jewelry?

Yes! All PSYLISH jewelry comes with a 2-year warranty. If your piece experiences manufacturing defects or unexpected damage, we will repair or replace it at no additional cost.

How do I request a repair or replacement?

Simply contact us with details and images of your item. If your jewelry qualifies under our warranty, we’ll guide you through the repair or replacement process.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shopify Payments for secure transactions.

Do you offer any first-time buyer discounts?

Yes! Enjoy 10% off your first order by using the code WELCOME10 at checkout.

Are there any ongoing promotions?

We occasionally run exclusive offers and sales—subscribe to our newsletter below to stay updated!

How can I contact PSYLISH?

We offer 24/7 customer support through:
📲 WhatsApp Chat (Fastest Response)
📧 Email: info@psylish.com

What is your response time?

We strive to respond within 24 hours, but WhatsApp is the fastest way to reach us.