FAQs

Yes. Every PSYLISH piece uses 100% natural diamonds, graded SI clarity ("eye-clean") or higher. Never simulated, never undisclosed lab-grown.

Most of our collection is 18K solid gold, with some pieces in 14K solid gold, all made to be worn every day. We also offer 18K gold-plated styles, a thick 3-micron plating over 925 sterling silver. Each product page tells you exactly which one you're buying.

We make our jewelry in our own atelier and sell directly to you. No middlemen, no traditional 6-10x retail markup. The same materials and craftsmanship as luxury houses, at factory-to-cart prices.

Yes. PSYLISH is designed to be travel-ready and made for real life. Solid gold and diamonds handle daily wear beautifully. For gold-plated styles, a little more care keeps them looking their best.

All major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. Checkout is fully encrypted and secured by Shopify.

Yes. Sign up for our email and SMS list to receive a welcome offer on your first order.

Prices display in USD by default and adjust to your local currency at checkout based on your region.

Contact us within 2 hours of placing your order and we'll do our best to update or cancel it before it ships or enters production. After that, in-stock pieces may already be on their way and made-to-order pieces are being crafted for you.

Yes, on orders over $350 USD. We offer free worldwide shipping on every order of $350 or more. For orders under $350, shipping fee options are available at checkout.

In-stock pieces ship within about one week. Made-to-order pieces take approximately 3-4 weeks, as each is crafted for you. Need it urgently? Message us on WhatsApp and we'll do our best to prioritize it.

After dispatch, delivery usually takes 5-7 working days, depending on your destination. Customs can occasionally add a little time.

We ship with FedEx, and with DHL or UPS in some regions for the most reliable service. You'll receive tracking by email the moment your order is dispatched.

For security, we cannot ship to PO boxes. Please use a full street address.

Possibly. Duties and import taxes are set by your destination country and are not included at checkout. Where they apply, they're collected by the carrier on delivery and are the recipient's responsibility.

We ship worldwide. If your country isn't selectable at checkout, message us on WhatsApp and we'll arrange it.

Yes. Full-price, in-stock pieces can be returned within 7 days of delivery, unworn and in their original packaging, for a full refund. Sale, discounted, and made-to-order items are final sale (see the sections below).

Your first return is free. We'll send you a prepaid return label, just contact us to start it. Any exchange or further return after that carries an additional return-shipping cost.

Unworn, undamaged, and in its original packaging, returned within the 7-day window.

Yes. Contact us within 7 days of delivery and we'll help you exchange for another piece or size.

Once we receive and inspect your return, refunds are processed within 10-12 business days. It can take a few extra business days to appear, depending on your bank.

Yes. Gift returns are issued as store credit. Just contact us with the order details.

No. All sale, promotional, and discounted pieces are final sale and cannot be returned, exchanged, or refunded. Please review sizing and details carefully before ordering, and message us first if you have any questions, we're always happy to help you choose.

Any piece bought at a reduced price or with a discount applied: items in a sale or promotion, clearance pieces, and any order where a discount or promo code was used.

No. Custom, personalized, engraved, and resized pieces are made uniquely for you and are final sale.

Your lifetime warranty against manufacturing defects applies to every piece, including final-sale items. If something arrives genuinely faulty, message us on WhatsApp within 48 hours of delivery with clear photos and your order number, and we'll make it right.

Made-to-order and pre-order pieces are crafted specifically for you after you place your order, in your chosen size, metal, and stones. When a piece is made to order, it's noted on the product page.

Approximately 3-4 weeks for production and delivery. You'll receive a tracked shipping confirmation the moment your piece leaves our atelier.

Cancellations are only possible within 2 hours of placing your order, before production begins. After that, your piece is already being crafted for you and the order cannot be cancelled, changed, or refunded.

No. Because each piece is made uniquely to your specifications, made-to-order pieces are final sale and cannot be returned, exchanged, or refunded once production begins. Please size carefully before ordering.

Every PSYLISH piece is covered by our lifetime warranty against manufacturing defects. If your piece arrives with a genuine defect, message us on WhatsApp within 48 hours of delivery with clear photos and a short video showing the issue, plus your order number. Once verified, we'll repair or replace it at no cost. Photo and video proof is required so we can confirm and resolve it quickly.

Yes. Our Oura Ring Caps are made to order and follow the same terms: approximately 3-4 weeks to craft, final sale once production begins, with the same defect cover. See each Oura cap product page for compatibility (Gen 3, Gen 4, Gen 4 Ceramic, or Gen 5) and sizing.

Yes. Every PSYLISH piece comes with a lifetime warranty against manufacturing defects in materials or workmanship.

Covered: genuine manufacturing faults such as a loose stone, a failed clasp, or a soldering fault. Not covered: normal wear and tear (scratches, dents), the natural gradual wear of gold plating, loss or theft, damage from misuse or chemicals, or any work done by a third-party jeweler.

Message us on WhatsApp or email info@psylish.com with photos of the piece and your order details. If it qualifies, we'll guide you through repair or replacement.

Yes. Ring resizing is $50 USD plus shipping if the correct size wasn't specified when you ordered. Just contact us with your order and your new size. Please note resized pieces become final sale.

Our pieces are crafted in 18K solid gold, 14K solid gold, and 18K gold plating (3-micron) over 925 sterling silver. They're set with 100% natural diamonds (SI clarity or higher) and natural gemstones including sapphires and Zambian emeralds. Each product page lists the exact materials.

Yes. Our diamonds are ethically and responsibly sourced from suppliers following conflict-free practices.

Solid gold won't tarnish or fade with normal wear. Gold-plated styles use a thick 3-micron finish built to last; keeping them away from water, sweat, and cosmetics keeps them looking their best, as plating does wear gradually over time.

Yes. Add HRD certification as a separate item at checkout. Certification adds around one week and an additional fee, and gives you independent verification useful for insurance or resale.

Use our ring size guide and short how-to video. Measure at the end of the day when fingers are slightly larger, and size up slightly for wider bands. Still unsure? Message us on WhatsApp and we'll help.

Yes. Use our Virtual Try-On to see pieces on, or book a Live Virtual Shopping video call with our team for sizing and styling help.

Clean with warm water, mild soap, and a soft brush, then dry gently. Store in a dry place, ideally a pouch or jewelry box, away from other pieces. Keep away from strong perfumes, chlorine, and household cleaners. For plated pieces, avoid prolonged water and store sealed when not worn.

We're on WhatsApp 24/7 for the fastest response at +91 98197 67166. You can also email info@psylish.com. We reply within 24 hours.